Need help?
For processing, export, purchase or privacy questions, contact support@captionpop.app.
What to include
- CaptionPop version, for example
0.8.0+52. - Your Android version and phone model.
- A short description of what happened and the last screen or progress you saw.
- For a processing issue, the project/job identifier if the app displays one.
- For a Google Play purchase issue, the Google Play order number if available.
Never send your Google password, full payment-card number or private purchase token.
Common questions
Do I need an account?
No. CaptionPop currently works without a CaptionPop sign-up or password.
What is the difference between Free and Clean?
Free export includes a CaptionPop watermark. Clean export removes the watermark for that project after a one-time Google Play purchase. There is no subscription.
What video can I use?
The current app supports short MP4/MOV clips and can also record the screen on supported Android devices. The app shows the active duration and file-size limits before processing.
Where are my exported files?
Completed video exports are saved through Android's media system. SRT caption files can be saved through Android's file picker. Files you explicitly save remain on your device until you delete them.
How long does CaptionPop keep server files?
Temporary media and processing artifacts are scheduled for automatic deletion after the processing/download window, with a target of approximately 24 hours. See the Privacy Policy for details.
My Clean export failed after payment. What should I do?
Do not buy again immediately. Keep the project if possible and contact support@captionpop.app with the Google Play order number and a description of the failure so the delivery or entitlement can be checked.